\At Mimmode, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Please read our Returns & Refunds policy below for more information.
1. Return Policy
You can return most items within 30 days of receiving your order for a full refund or exchange. The returned item must be unused, in its original condition, and in the original packaging. If the product is damaged, defective, or not as described, we will provide a full refund or replacement.
2. How to Return an Item
To start a return, please follow these steps:
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Contact Us: Reach out to us at [email protected] with your order number and details about the item(s) you wish to return.
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Return Authorization: Our customer service team will provide you with a Return Authorization and instructions for returning your items.
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Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or we made an error in processing your order.
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Pack and Ship: Ensure that the item is securely packaged to prevent damage during return shipping. You may want to use a trackable shipping service or purchase shipping insurance for returns.
3. Refund Policy
Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
4. Non-Returnable Items
Some items are not eligible for return or refund, including:
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Custom-made or personalized products
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Products marked as final sale
5. Exchanges
If you would like to exchange an item for a different size or color, please contact us at [email protected]. We can guide you through the exchange process, and in many cases, we will provide a replacement after receiving your return.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or a full refund, and we will cover the cost of return shipping for defective items.
7. Shipping Charges
Shipping charges are non-refundable, except in cases where we made an error with your order or sent a defective item. If you are returning an item for reasons other than damage or error, you will be responsible for the return shipping costs.
8. Contact Us
If you have any questions about our Returns & Refunds policy or need assistance with a return or refund, please don’t hesitate to reach out to us at [email protected]. Our team is here to help and ensure your satisfaction.